Premium isn't showing up
Approved but Profile still says Request sent, or the AI switches are missing? Here's what to check, in order. Needs an account
Premium is stamped onto your sign-in, so after an approval the app has to pick it up. It normally does that by itself when Profile loads. If it hasn't, work down this list.
- Check your connection and open Profile again. The app refreshes your entitlement when the screen loads.
- Check which words the row shows. Request sent — we'll let you know means the request is still waiting for a person. Not approved means it was declined. See What your Premium row says.
- Close the app completely and reopen it.
- Sign out and sign back in. Profile → Account → Sign Out, then sign in with Apple. That gives you a fresh sign-in with your latest access.
- Look for the switches. When premium is on, AI assistance and Weather forecasts appear under the row. They're absent, not greyed out, when you're not premium.
- Make sure you signed in with the same Apple ID you asked with. Premium belongs to the account.
A premium that ended
Premium runs to the date on the row. After that date, or if it's been ended early, you go back to Request premium access. See When premium ends or isn't renewed.
Still stuck?
Write to us with the words your Profile row shows, the date you asked, and the app version from Profile → About. See Contacting us.
Something missing or wrong on this page? Tell us. A person reads every message. Updated 11 October 2026.