Premium and AI: common questions
Quick answers about cost, approval, limits, privacy and switching AI off.
Does premium cost anything?
No. OffYaGo has no subscriptions, no in-app purchases and no ads. Premium is free and by invitation. See What premium is.
Why do I have to ask?
Every AI answer costs real money each time it runs. We switch it on by hand for travellers who'll help us make it better, so it stays available without charging anyone. See Fair use of AI trip planning.
How long does a request take?
A person reads each one, so it isn't instant, and we can't promise a time. You'll see the answer in Profile. We don't send an email or a notification for it.
What if my request isn't approved?
You'll see Not approved and a note if we left one. It isn't a ban. You can ask again with more about your trip and how you'd help. See What your Premium row says.
Can I use the AI features without premium?
No. The server checks premium on every AI request as well, so the switches don't appear for free accounts and a modified app can't skip it.
Does the AI change my plan without asking?
Only inside Auto-plan or Re-plan, which you start yourself. The phone checks every AI answer and keeps its own plan if the check fails. After a run, a note says whether the AI took part. Advisers such as lunch advice and day ideas change nothing unless you tap to add something. See How AI helps when you Auto-plan.
What does the AI see about me?
Trip details such as the names and positions of places, dates and your preferences. Never your name or email. See What the AI sees, and who gets it.
How do I switch AI off?
Profile → App → turn off AI assistance. Nothing is sent after that. The Perplexity switches under it disappear and AI steps are skipped. Signing out or Start Over on This Device also turns everything off.
Does AI cost me money?
No. Running cost shows what the app costs to run for you, as a view of the bill behind the screens, not a charge. See See what the AI did and what it cost.
What are the limits?
Each adviser has a daily limit on a trip, and each feature has a monthly allowance shared by everyone. The exact numbers and messages are on the fair use page.
Where are the answers stored?
An adviser's answer for a trip is kept on your phone, for you to reread. It isn't shared with trip mates. We keep a count of what each AI step cost, but not the answer text. See What the AI sees, and who gets it.
Is AI always right?
No. Treat anything marked AI suggested as a starting point. See How far to trust AI suggestions.
Can I delete everything?
Yes. Profile → Danger Zone → Delete Account deletes your account, trips, saved places, trip mate code and premium requests. See Deleting your account.
Something missing or wrong on this page? Tell us. A person reads every message. Updated 11 October 2026.
