When the AI doesn't answer
What each message means, what the app does instead, and what you can try. Your plan is never blocked by an AI step. Premium
A failed AI step never breaks your plan
Auto-plan, Re-plan, the schedule and every day all work without the AI. When a step can't answer, the part that needed it is skipped and your phone's own plan stands. Nothing you made is lost.
The messages in the AI panel and in Profile
Each AI request ends with a tick or a cross and a short reason. These are the reasons.
| You see | What it means | What to try |
|---|---|---|
| No connection | Your phone was offline or lost its signal. | Reconnect and run it again. |
| The AI took too long | The request timed out. | Try again in a moment. |
| The AI service had a problem (500) | The service we use had a fault. The number is a technical code. | Try again later. |
| Too many requests — try again shortly | Lots of requests arrived at once. | Wait a minute, then retry. |
| Not available on this account | The account isn't premium right now. | See Premium isn't showing up and What your Premium row says. |
| Your session needs signing in again | Your sign-in has expired. | Sign out and back in. |
| Stopped before it answered | The request was cancelled, for example you stopped the run. | Run it again if you want it. |
| No answer came back | Nothing usable arrived. | Try again later. |
The note after an Auto-plan run
| You see | What happened |
|---|---|
| Planned with AI help — it sharpened N travel times | The AI answered and its travel times were used. |
| Used a saved AI answer for N travel times | You'd asked this before for the same route, so nothing new was asked. |
| Planned on this device — the AI step didn't answer this time. | The AI was asked but didn't answer. The plan was made on your phone. |
| Planned on this device — the AI step was skipped because “X” has no single place name. | An area had no single place name to ask about. Rename or reorganise that area. |
Messages on a day's adviser
- We couldn't check online just now. or Our adviser couldn't be reached. Try again in a moment. Use Try again.
- You've asked a few times today — try again tomorrow. You've reached the daily limit for that trip. See Fair use of AI trip planning.
- Our adviser is resting until next month., Our adviser has reached this month's limit. It is back next month. or Ideas are paused for this month. The shared monthly allowance for that feature is used up.
If nothing seems to be happening
- Check Profile → AI assistance is on. If it's off, AI steps are skipped.
- Check your premium row. See What your Premium row says.
- If you can't reach us or something stays broken, see Contacting us.
Something missing or wrong on this page? Tell us. A person reads every message. Updated 11 October 2026.